Shipping & Returns

Shipping

We ship once per week to the United States, we handle the customs clearance and transport to our shipping depot – Each individual Box of product is charged a $3 handling fee which will be in addition to UPS shipping charges. Doing this ourselves saves you the large expense and delay’s of cross border shipping. Everything in the US ships via UPS fob Sumas Washington. All orders received on or before Tuesday at 1pm will ship out on Thursday of that same week.

The only time of the year you can expect delays of up to 2 weeks are around the US holiday of Thanksgiving and Christmas, or for special orders, Some items in certain colors are considered special orders and manufacture can take up to 10 days from point of order and will ship the closest Thursday upon completion, unless otherwise discussed with purchasing.

Please feel free to contact us to discuss orders if you have any concern with the products/colors you are ordering. If you have your own preferred method of shipping please contact us and let us know with your order.

Returns

All returns of Product must be handled within 7 days of receipt of product. We only accept returns on damaged products.

Confirm your order before finalizing purchase.

Thank You.

DrainGuard Products